Credit card on file is invalid

The credit or debit card information stored on your Sony Entertainment Network ("SEN") account is invalid, please follow the steps below:

Step 1: Make sure that your credit card details are entered correctly.

Step 2: Ensure that the address information on your SEN account is exactly the same as those on the statement provided by your card issuer.

Step 3: If this does not solve your issue, please read our article on correcting billing errors.